Terms & Conditions

General Terms and conditions

When you have successfully made a booking on Kuoni Destination Management / Automobils Alegre Transfers, you will automatically receive an email acknowledgment detailing your Journey and confirmation of payment. You are responsible for checking that the details on the email are correct.

Contained in the email will be the pickup procedures at the airport detailing the driver’s location and any other useful information.

Kuoni Destination Management / Automobils Alegre Transfers does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2-3 hours prior to flight departure (This can depend on the advice of the airport authorities or to allow for possible unpredicted delays en route to or from the airport). Kuoni Destination Management / Automobils Alegre Transfers will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours (especially for those clients who have checked in online) prior to flight departure, however Kuoni Destination Management / Automobils Alegre Transfers accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Please ensure you give us your arrival times and day in to Spain and not your departing information.
If your flight has any serious delays please inform us or the driver as soon as possible.

Kuoni Destination Management / Automobils Alegre Transfers uses their own transport wherever possible but do use third party companies where appropriate.

Reservations made for service on the following dates will be subject to an additional surcharge on published prices: 25, 26, 31st December & 1st January, other days may also be affected.

Pricing Policy

Prices are calculated on the website are correct at the time of booking with the distance, time of travel and amount of passengers traveling taken into consideration. We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Waiting Time

We do not charge for the 60 minutes waiting time after the plane has landed. However if the passenger is stuck in immigration or has lost luggage we would have to charge waiting at 50€/per hour pro rata (60€ for van and top van class). Waiting time for all other journeys will be added at 50/per hour pro rata (60€ for van and top van class).

Amendment Policy

Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

Re-Booking Policy

All bookings must be made through the office or via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly. Bookings must be made through an Operator.

Cancellation Policy

Kuoni Destination Management / Automobils Alegre Transfers will accept any cancellation made as long as there is at least 24 hours’ notice however there will be a €20 administration / transaction charge. The cancellation must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Kuoni Destination Management / Automobils Alegre Transfers confirming the cancellation this means we have not received the cancellation. In this case please call our office number which is manned 24/7 Tel + 34 656.549.731

Refunds will not be issued in the following circumstances:

·     No refund is made if the passenger does not show up for pre-paid journeys.

·     No refund is made for cancellation of a booking on the day of travel or afterwards.

All other circumstances where a refund may be possible should be addressed directly with Kuoni Destination Management / Automobils Alegre Transfers customer services.

Please have a copy of your booking confirmation which will be sent to you via email as the driver may request this as proof of entitlement to transfer.

The driver will also request a signature from all clients as proof of delivery of service. Please note this is only as proof of delivery and does not confirm customer satisfaction.

Please note that some calls made recorded for training purposes.

Delayed flights

For delayed Flights, transfers company will assume the first hour of delay. We invoice an extra hour for flights delayed one or two hours. For flights delayed more than two hours we invoice 2 equivalent transfer price.